Are you a Customer of ours?

Customer Satisfaction has ever been a major strategic goal and our Quality System has been designed to meet that target.

To meet the requirements of our Quality System we arranged a list of questions in order to better know your demands.

We kindly ask you to spend some minutes of your time to replay to some simple questions: your feedback will be fundamental to help us to assure and improve the Quality of our products and service over the time.

The questionnaire is divided in two parts: a concise rating with five simple questions and an analytic list. We kindly ask you to fill at least the concise form .

We thank you in advance for your help

Check relevant boxes and complete the form.
Items marked with asterisks (*) are required information.

Read carefully the notice below and provide the required information
only if you agree with it

Questionnaire compiled by:

Name *
Function
Company *
Address *
Postal Code *
Town *
Country *
e-mail *
Phone *
Fax
Notes

CONCISE RATING

How do you rate Aeroel as a supplier ?
How do you rate the Aeroel products ?
How do you rate the Aeroel sales service ?
How do you rate the Aeroel technical assistance/remote support ?
How do you rate the Aeroel repairing service ?

ANALYTIC RATING

RATING OF THE AEROEL PRODUCTS
Conformity to the specifications
Easy set-up and use
Reliability and lasting ?
Technical manuals / documentation
Quality/Price ratio *
External look
Packing
* Quality = conformity to the specifications/expectations
 
SALES SERVICE
Information/advertising
Quick reaction
Expertise of the sales-men **
Willingness and courtesy
Clearness and completeness of the offers
Quality of the documentation
** Ability to understand the problems and to suggest suitable solutions
 
TECHNICAL ASSISTANCE / REMOTE SUPPORT SERVICE
Have you needed our technical assistance or our remote support to set-up or use the Aeroel products? If yes, please rate the following points:
Quick reaction
Expertise of the engineer
Willingness and courtesy
Efficacy
 
REPAIRING OF THE AEROEL PRODUCTS
Have you needed our Technical Service to repair the Aeroel products ?
If yes, please rate the following points:
Efficacy of service
Quickness of service
Reliability / lasting of the repaired products
Quality/Price ratio *
* Quality = conformity to the specifications/expectations
 
ADDITIONAL COMMENTS AND/OR SUGGESTIONS:



Information for visitors providing personal data by filling in the present form



If you do not agree on the processing mentioned at point 2 above, we ask you not to send the present form, as you would put Aeroel S.r.l. in the condition to hold personal data for which you prohibit the processing. If you do not desire that your personal data be processed according to point 3 and/or point 4 above, please expressly specify it in the "Notes" section above.


AEROEL SRL
Via Pier Paolo Pasolini, 35/3
Pradamano (Ud)
33040 ITALY
Tel. +39 0432671301
Fax +39 0432671543
E-mail: aeroel@aeroel.it